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Messaging ROI Calculator
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Annual messaging cost savings
Check with your receptionist if you are unable to make a good estimate
Current number of incoming calls per day
Check with your receptionist if you are unable to make a good estimate. Typically 25-50%
Percentage of calls that require messages to be taken
%
Messages written per day
Suggestion: Insert from .3 to .5 minutes (20 to 30 seconds), based on typical company histories
Receptionist's average call handling time (in minutes)
Minutes saved per day
There are approximately 250 working days per year
Number of business days per year
Minutes saved per year
Hours saved per year
Insert the fully loaded hourly wage of the central attendant/person who answers in-bound calls (typically in the $12 range)
Average hourly compensation (incl. benefits) of attendant
$
Annual messaging cost savings
$
Annual call back cost savings
Suggestion: Insert from 25 to 35% if unknown
Percentage of calls that require call backs for clarification or to get further detail
%
Daily call backs
Typically 2 minutes in call back time is required
Call back minutes saved per msg (avg call time minus avg msg time)
Minutes saved per day
Minutes saved per year
Hours saved per year
Insert the average fully loaded labor rate per hour (typically in the $25 range)
Average hourly compensation (incl. benefits) of employee
$
Annual call back cost savings
$
Total annual messaging cost savings
Total annual messaging cost savings
$
Suggestion: $2,000 in additional annual costs in management time
Messaging annual cost
$
Incremental annual savings
$
Insert purchase and installation costs. If unknown use $100 per employee.
Messaging implementation cost
$
ROI
%
Payback Period (years)
